Terms of service
Effective from the launch of the service. Last updated: 11 November 2026.
1. Operator and scope
Crownly is operated by Packtum Digital Kft., 1136 Budapest, Hegedűs Gyula utca 24. 1. em. 1. ajtó (company registration and tax number: [missing], 32398171-2-41). These terms apply to every use of the platform. The platform is for business users only: dental laboratories and clinics as customers, independent businesses and companies as designers. Consumers cannot register.
2. Role of the platform
Crownly is a marketplace. The contract for a design is made between the customer and the designer; Crownly is not a party to it. Crownly provides the platform, holds the payment in escrow and pays it out through Stripe.
3. Account
Registration requires true details and a verified email address. Users are responsible for the security of their account and for all actions in it. Crownly can suspend an account that breaks these terms.
4. Orders, offers, delivery
The customer creates a project and designers make offers in euros. The contract is made when the customer selects an offer. The designer uploads the designs by the deadline; the customer can ask for corrections up to the number of revision rounds set in the project, then approves and pays.
5. Price and costs
The price is the designer’s offer in euros. On top of the price, the customer pays payment and payout costs: a flat amount for Stripe’s card fee, payout fee and monthly account fee, shown as its own line before payment. This amount is not refunded; if Stripe’s real fees are lower, the difference stays with Crownly. Crownly charges no commission at this time; a commission can only apply to offers made after notice.
6. Payment and escrow
Payment is by card through Stripe. The money is held until the customer confirms receipt, or until 7 days after the payment, when it is released automatically. The final (STL) files are available after payment.
7. Cancellation and refunds
Before the release, Crownly can cancel the order and refund the payment. The price is refunded; the payment and payout costs are not. After the release, Crownly does not refund the payment; claims about the quality of a design are settled with the designer.
8. Card disputes (chargebacks)
If a customer disputes the card payment with their bank, Stripe takes the amount and a dispute fee from Crownly. The designer of the project carries this: Crownly takes it from the designer’s next payouts. If the dispute is won, the money taken is paid back to the designer.
9. Payouts to designers
Designers are paid through their Stripe Express account, under the Stripe Connected Account Agreement (stripe.com/connect-account/legal). Each released payment arrives as its own payout. Designers are responsible for their own taxes and for invoicing the customer.
10. Rights in the designs
The designer warrants that the uploaded files are their own work. After payment, the customer may use the files without limit to produce and fit the dental restoration.
11. Patient data
Customers upload scans without patient names or other identifying data. If patient data is needed, the customer is its controller and Crownly processes it only on the customer’s behalf. Details are in the privacy notice.
12. Liability
Crownly is not liable for the professional fitness of designs; the designer is. Crownly’s liability for a project is limited to the amount paid for it. This limit does not apply to damage caused intentionally or by gross negligence, or to breaches that harm life, physical integrity or health.
13. Changes, law, contact
Crownly can change these terms with notice by email at least 15 days before the change applies. Hungarian law governs these terms; the court of Crownly’s registered seat has jurisdiction. Contact: info@crownly.app.